Refund policy

We want you to love your Morning Sun. If something isn't right, here's how returns work.

 

Returns

You have 30 days from the date you receive your order to request a return. Because our body oils are a cosmetic product that touches skin, we can only accept returns on items that are unopened, unused, and in their original packaging. Opened or used products cannot be returned for hygiene and safety reasons.

To start a return, email us at paigelindgren.partnerships@gmail.com with your order number and we'll walk you through the next steps, including where to send your item. Please don't send anything back before you hear from us.

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend a trackable service, as we can't issue a refund for a return we never receive.

 

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved, usually within 3 business days. Approved refunds go back to your original payment method: within one billing cycle if you paid by card, and within seven business days otherwise. It can take additional time after that for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us.

Original shipping charges are not refunded on a change-of-mind return. They are refunded when the fault was ours.

 

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at paigelindgren.partnerships@gmail.com with a photo of the item and the packaging. We'll make it right with a replacement or a full refund, including shipping, and you won't need to pay to send anything back.

 

Reactions and sensitivities

Fragrance and botanical oils don't agree with everyone. If you have a skin reaction to a Morning Sun product, stop using it and email us, even if the bottle is open and past 30 days. We'll refund you and we want to know what happened, so please tell us which product and what you experienced. Please patch test before first use, and note that some of our ingredients are derived from tree nuts.

 

Pre-orders and cancellations

You can cancel a pre-order for a full refund at any time before it ships, for any reason or none. Just email us.

If we can't ship by the date we gave you, we'll email you with a new date, and you can cancel for a full refund instead of waiting. If we can't give you a firm new date, or you don't tell us it's fine to wait, we cancel and refund your order automatically. We won't substitute a different product without asking you first.

Once your order has shipped, the standard 30-day return terms above apply.

 

Order changes

If you spot a mistake in your order or address, email us as soon as you can. We can usually change or cancel anything that hasn't shipped yet.

 

Exceptions

Sale items and gift cards are final sale and are not eligible for return.

 

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including the laws of the State of California and of the state where you live.

 

Questions

Reach out anytime at paigelindgren.partnerships@gmail.com. We're happy to help.